Not Your Grandparents Funeral

Not Your Grandparents’ Funeral
By Jeff Staab

Jeff Staab

When I first started working as a funeral director it was 1984 on Long Island, New York and the funerals were very traditional. I worked in a funeral home that served mostly Italian Catholic communities.  That year we did about 350 funerals in two locations:  business was good.

Four sets of calling hours were the norm at that funeral home and on the third day, off to the church and on to the cemetery. Everyone was embalmed and viewed. Flowers came by the truck load.  It was all pretty routine and the funerals were not very complicated. Profits were good! Cremation was some of new fad! Nothing was biodegradable. The funeral home offered 38 full-sized caskets and just 1 cremation urn.  It wasn’t till many years later I would realize that those days during my first years in the early 80’s were some of the heydays of funeral service in this country.

As funerals became more and more complicated and complex, profit margins shrank and funeral directors hoped for the return of tradition. I was often accused by the “Boss” of complicating funerals and creating more work. Meanwhile, I felt that I could never do enough for the families I served. Looking back, I just listened well and acted more like an event planner then funeral director. Now this attitude is all the rage.  Wow, I was actually ahead of my time!

These days funeral professionals are wearing more and more hats.  As the baby boomer generation arranges funerals their parents, many come to the funeral home with preformed ideas they got the night before on the internet. Some have done so much research and garnered so much  advice, that they don’t even think they need a funeral home’s help at all. The last thing most want is a traditional funeral. How much for a direct cremation is the one thing funeral directors dread to hear, yet it is now often the first question asked.

Where did funeral homes miss out on this development? I’m not exactly sure, but I do know that the style of being an order taker at the arrangements was the beginning of the end. Listening is the most important trait of a funeral director, as I was taught in school. It’s still important, but I think engaging people in conversation can sometimes work better. It’s not even enough to just point out all the new options available today. I think you really need to be able to convey the value of the options in a way that people can relate to. It’s time to be proactive and create new traditions. The American funeral needs our help. Simply going along with change won’t save the funeral profession. I hope that the funeral profession will rise up to the needs of the new Americans and help them celebrate their lives in ways that are meaningful.

It’s not about the products, it’s about the experience. It’s about how the experience makes clients feel.  People still want to show how much they care. They are more spiritual then ever and they want to participate in the event. Lets help them do it well. The result will be new heydays for funeral service. Let the products support the services.

How can funeral homes add value to the services they provide? How can one funeral home stand out from the competition? When people ask each other, “how was the funeral?”, what is the response, what is thought about before the response. “The Funeral of Course”  Translation – the ceremony and how it made them feel.

Most of the other stuff is just the mechanics and  fluff of the funeral, yes I said fluff. Was your funeral home a good janitor of the dead, how nice the funeral home and staff looked and acted. Were they helpful and considerate? They better be! I hope they offered allot of guidance and options as well. All these things are important, but what do the people remember “The Funeral of Course”! Who does the funeral?  I should say who officiates the funeral, We don’t. The funeral directors gave the funeral to the clergy many years ago. The funeral home just facilitates and organizes it in most cases. The ceremony and the way it makes people feel is the real value. Priceless!.

So how do we as funeral professionals take back the funeral?, one word “CELEBRANTS”. Become one or team up with one. Either way get involved with celebrant style funerals and you will be one step in the right direction with saving the American funeral. Unlike clergy, celebrants want your help. They want your involvement and they will work with you. Most important, a Celebrant style of funeral will reflect a positive light on your reputation to do funerals right!. I took an course from the Celebrant Foundation and Institute. They taught me more about funerals in a online six month course then I learned from two years of mortuary science and working twenty years as a “Funeral Director”.

The Funeral Celebrant’s mission is to create a ceremony that reflects the wishes, beliefs, cultural background and values – religious or non-religious – of your loved one and your family. You have complete choice of and final approval over the ceremony. Nothing is imposed on you.

Above all, a Celebrant funeral reflects the wishes of the family and the deceased. A Celebrant funeral honors death and celebrates life. Some of the teachings of the Celebrant course includes:

  • Funeral Ceremony Structure
  • Ceremonies for Committal of the Body
  • The Eulogy
  • Interviewing Clients and Working with Families
  • Special Issues: Ceremonies for Infants & Children, Violent Deaths, Suicide
  • Comparative Funeral Rituals
  • Performing Funerals
  • Working with the Funeral Industry
  • Ceremonies for Animal Companions
  • Ceremonies for the Terminally Ill/Pre-Need Funeral Ceremony Clients
  • Healing, Survival, and End-of-Life Celebrations

It is proven that providing the services of Celebrants will result it many pre-arrangements.

To learn how your funeral home can offer the services of a certified Celebrant, Contact The Celebrant Foundation and Institute. Email: information@celebrantinstitute.org
Call  973.746.1792 Visit www.funeralcelebrantceremonies.com

Join The Author Jeff Staab On Google Plus

This entry was posted in Celebrants Corner, Funeral News and tagged , , , , . Bookmark the permalink.

5 Responses to Not Your Grandparents Funeral

  1. Thanks you, Jeff beautiful and inspiring

  2. Dorry Bless says:

    I have been practicing as a funeral celebrant/life-cycle celebrant for 6 years now (also trained and certified at Celebrant Foundation & Institute). The funeral home/funeral director’s work is very important and necessary. We live in a time where most people are not inclined in nor do they know know how to prepare their loved one for burial. The funeral director’s job is often thankless — and it’s the one building in town hardly anyone ever wants to step foot in. Even the hospital seems like a warm and inviting place over the funeral home:) Celebrants strive and dedicate themselves to working and collaborating with the family to reflect theirs and their loved one’s values, beliefs and personality. I’m still surprised when people approach me after the ceremony wondering how long I knew the deceased. From the ceremony and the care taken in crafting it they are convinced that I am an ‘old family friend’ they never met. Celebrants serve a need – just as funeral directors and clergy do. We’re all one community looking to take care of our own and supporting others as they navigate this tender and raw transition in their own lives. Jeff – thanks for spreading the word about celebrants!

  3. Marisa Yannotty - Casabura says:

    This actually reminds me of a book I am currently reading, “The Whole Death Catalog”.
    Within this book it remarks how death was treated openly during the Victorian Era and how it’s the complete contrary today. Now times were different of course; People died at home, their cemetery was a significance to their village, people hung baskets on their doors, and children were educated on death, knowing it was a natural cause of life. Compare that to today, people refuse to discuss this subject matter at all costs. They perceive death as something morbid and disgusting, rather than a celebration of life.

    As a Mortuary Science student whose just starting out, I couldn’t relate even more on how well this article was stated. Evidently, this is a difficult time to face under any circumstance but people need to be reminded on how they should appreciate a loved ones life especially the life long experiences they shared with them. To me, it’s that smile you can put on their faces. Remembering the service you provided them was worth every step through out their time in need. Like a wedding! : – D

  4. Rev. Mary Ann Barry, Interfaith Minister/Celebrant says:

    It is wonderful to know the role of the celebrant is being embraced by the Funeral Ministry – yes, I said ministry. I am blessed to be a part of their service to the public. As a former nurse and hospice & hospital chaplain, I am able to hear and understand the trauma that “my families” have been going through before the death of their loved one.
    I love this ministry of celebrant. It is a blessing to use all of my life experience to such a creative and healing endeavor. My husband and I had a beautiful waterfall installed in our garden. It is dedicated to all the families that have allowed me the honor of serving them and it is a place of my prayers for their departed loved ones.
    God bless you and guide you all!
    Peace,
    Rev. Mary Ann Barry

  5. Pingback: Public Cries Out For Better Funerals | Funeral Homes Adjust | Cremation Solutions

Leave a Reply

Your email address will not be published. Required fields are marked *