Our Policy

Cremation Solutions of Arlington Vermont Product Policy

Customer Privacy

We are committed to preserving the trust of our visitors through our online business practices. Cremation Solutions will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about customers to any third party. Personal information that is collected by Cremation Solutions, will never be shared with anyone or any other group or organization, including email addresses. Any and all information collected will be treated with the utmost confidentiality. We respect your privacy at all times.

Customer Security

Protecting our consumers' confidential information is a priority for us. When you place an order online with Cremation Solutions, we collect your name, contact information, billing address and shipping addresses, credit card information, and email address, which are automatically transferred "secure socket layer" (SSL) technology. This information is encrypted and is not accessible to anyone else online. We use this information to fulfill your order and to communicate with you about it. Your order is then processed internally; no one but our order processors will have access to your information. We do not sell, trade, or rent your personal information to others. By using our web site, you consent to the collection and use of this information by us for processing and shipping purposes only.

Payment Methods

Just click on the product you would like to order. Prices and details will be displayed. Follow the check out proceedure. Our shopping cart system accepts payment using Visa and MasterCard. If you prefer not to pay for your purchase by credit card, we also accept money orders and personal or corporate checks. With this method of payment, you must call in your order over the phone (877-365-9474). All prices listed are in U.S. dollars. If items you order are out of stock or unavailable, we will notify you by phone and/or email, and your payment will not be processed.

Shipping and Handling Charges

We can ship orders WORLD Wide with UPS services and Fed Ex. The prices on our Cremation Urns and Cremation Jewelry includes regular ground UPS shipping. When shipping other than ground UPS is requested, be aware that our online checkout system will calculate an estimate of shipping and handling for charges for your purchase. Depending on the size of the order, distance to be shipped and other factors, that estimated amount may be reduced or increased. We will contact you directly if there are additional shipping charges due. If the estimate is more than the total amount due for shipping, we will charge back the difference to your credit card, or issue you a refund check.

Quality Guarantee

We are confident that our customers will find the quality of our products including Cremation Urns and Cremation Jewelry to be second to none. However, responsibility lies with the customer to verify the contents of the order at the time of delivery. Product claims must be addressed within five (5) days of delievery.

Cremation Urn, Cremation Jewelry and other Product Delivery

As we are not the shipping company used for delivery, certain unexepected logistical occurances can unfortunately take place which are beyond either our control or our customers' control. In the event of such an instance, we will make every effort to rectify the problem in the most immediate time frame. We make it our policy to inform the customer of any delays in delivery time as it is made apparent to us. Quality and quantity of orders are checked at the time of shipping. Responsibility lies with the customer to verify the contents of the order and their condition at the time of delivery. Cremation Solutions will act as mediator between the shipper and the customer, as responsibility for in-transit damages lie with the individual shipping company. Cremation Solutions will replace any cremation urns, cremation jewelry or other products that are damaged in shipping.

Returns of Cremation Urns and Cremation Jewelry 

The customer is responsible for all return shipping charges of cremation urns and cremation jewelry unless the product has arrived damaged. There is a restocking fee of up to 40% for undamaged products that are being returned; for special orders, the restocking fee may be higher. Unless approved by Cremation Solutions, products refused are treated as returns, and as such subject to our cremation urns and cremation jewelry restocking fee. Requests for returns must be made within five (5) days of receipt of shipment. For all custom made products or products that have been engraved, there are no returns or refunds. This includes anything made with ashes, fingerprints, diamonds and crystals.